All changes or cancellations of any order in process will be charged up to 50% of all costs incurred to date.

1. Electronic File (E-Mail): Please provide IBM PC compatible format using Adobe Illustrator, EPS, TIF or Corel Draw 7 file type (preferred) at 300 dpi or higher. All text must be converted to outlines (lines & curves).
2. Camera-Ready: Please provide minimum 300% black & white art.
3. Multi-Color Imprint: Please submit color separated art with registration marks for each color.
4. Art Modification: Alterations to art, $40.00(v) per logo.
5. Artwork is kept on file for 2 years maximum for repeat orders.
   

1. Paper Proof: No charge up to 2 proofs. Please add 24 to 48 hours to the production of your order. Signature is required to begin production. All paper proof must be reviewed carefully. Lungsal is not liable for any incorrect artwork or layout once it’s approved. Each additional proofs are charged $20.00(v)
2. Product Proof: Highly recommended for large quantity order or PMS color matching order. $40.00(v) charge per color/position on laser or silkscreen plus product cost and shipping. PMS match will be $40.00(v) per color.
3. Random/Blank Samples: Random or blank samples can be requested, depending on availability, samples will be shipped out in a timely manner (usually within 24 hours) if all information is entered correctly.
4. Repeat Orders: Please reference previous purchase order when placing orders. For repeat set up, please see imprint information.
5. Personalization: Please submit a typewritten list or disk (IBM PC format, Microsoft Excel file) to ensure accurate spelling. $40.00(v) for set up charge, plus $1.00(v) laser running charge per name. File must be saved in the format (upper/lower cases etc.) to be lasered. Stock engraving style available: Arial, Times New Roman, Times New Roman Italic
6. E-mail paper proofs: PDF or JPEG (black & white) no charge up to 2 proofs. Each additional proofs is charged $20.00(v)
7. E-samples: Actual production of samples e-mailed $40.00(v) will be charged. Production time is 2-3 days after art approvals. Repeat set up $25.00(v) will be applied after E-sample is approved.
8. Virtual/Digital-samples: A computer generated sample in PDF or JPEG format via e-mail. Color and size my vary, this will not duplicate the actual outcome of the sample. $20.00(v) per sample. Production time is within 72 hours. An EPS artwork must be submitted.
   

1. Black medium point ink refill is our standard refill color for all pens. Blue refill exchange is available upon request, please add $0.25(v) to insert per pen.
2. Ballpoint refill (BR02) can be upgraded to rollerball refill (BR03) or gel refill (BR05) please add $0.40(v) or $0.35 (v) for BR05 to exchange per pen.
   

1. Blank Product: With sufficient inventory, ship within 48 hours. EQP on all blank products.
2. Regular Orders: 5-10 working days upon paper proof or spec-sample approval.
3. Rush Orders: Must be confirmed with our customer service. 1-3 working days rush order charge please add $50.00(v).
4. Over / Under Runs: We reserve the right to ship any order over / under by 5%

1. Transit time is not included in production time.
2. Shipping Methods: Orders will ship via FedEx or UPS ground unless otherwise specified. You may also use your own shipping account, if you please.
3. Shipping Handling Charge: $5.00(v) will be added per carton.
4. Drop / Split Shipment Charge: $5.00(v) per address. Please submit quantity per address in purchase order.
5. International Shipment: Please provide commercial invoice with declared value and UPS or FedEX account for duties, taxes, entry fee and freight billing purpose. $25.00(v) handling fee and $40.00(v) for wire transfer fee.
6. Post Office shipment: $15.00 (v) per carton will be added.

1. All prices are F.O.B. Brea, California, Lungsal warehouse.
2. Net 30 days term are only available to customers with prior credit approval. Payment not received by the due date are subject to interests per month. Late payment charge: 1.5% after 30 days, 2.5% after 45 days and 3% after 60 days. All 90 days past due invoice will be submitted to a collection company.
3. All first orders may require a 100% deposit to run order.
4. All less than minimum orders will be subject to a $50.00 (v) charge.
5. All prices are subject to charge without notice.
6. All prices are in accordance with this catalog , we are not liable for any incorrect, published prices elsewhere.
7. All payments must be made by check in U.S.A. FUNDS. There is a $30.00 charge for each returned check.
8. Co-Op Pricing: Please call factory for Co-Op Pricing.
9. Pre-pay orders by credit cards are accepted with no fee.

1. Warranty: One year limited warranty covers any defective in material under normal use.
2. All merchandise shipped out of the United States is not covered by warranty.

Must be authorized by Lungsal. Any defective merchandise must be reported to us within 10 working days from receipt of merchandise. We reserve the rights to repair / replace only the quantity of merchandise returned to us.

1. Wood Products: All natural woods, colors, grains and stains may vary.
2. Brass ballpoint pens can be made into matching mechanical pencils, please add $1.25(v) per unit base on the ballpoint style of your choice and allowed 10-15 working days for production.

All logos in this catalog are for demonstrative purpose only. Imprints, logos or trademarks displayed on products in this catalog are solely for the purpose of showing imprinting capabilities on these products. They are not intended to reflect or imply endorsement of the products by the companies. The imprints represented and are not available for sale to anyone other than the parties expressly authorized by the owner of such designs. Lungsal does not endorse any goods, services, companies, manufactures or their agents and representatives.